Full Time
Administrative Assistant – Appeals Support (Contract Role)
Pay Rate (Based on Experience): Administrative Assistant II: up to $20/hour ; Administrative Assistant III: up to $24/hour
Location: On-site, downtown Austin
Schedule: Part-time, Monday–Friday (30–35 hours/week)
We’re looking for an Administrative Assistant to provide support to the Appeals team within the Group Benefits Division. The ideal candidate will have strong attention to detail, organizational skills, and experience handling sensitive or confidential information. Responsibilities will include general administrative and clerical support, document preparation, data entry, and assisting with appeals case processing. This position requires professionalism, accuracy, and the ability to maintain confidentiality when working with Personal Health Information (PHI) and other sensitive records.
Responsibilities:
• Provide administrative and clerical support to the Appeals team
• Prepare, proofread, and organize documents related to appeals cases
• Perform data entry and maintain accurate records
• Assist with appeals case processing and documentation
• Handle sensitive information with confidentiality and professionalism
• Support team members with special projects and operational tasks as needed
Qualifications:
• High school diploma or equivalent (some college preferred)
• Prior administrative or office experience preferred
• Experience working with confidential or sensitive records is a plus
• Familiarity with healthcare or benefits-related documentation is beneficial
Skills:
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and manage time effectively
• Professional demeanor and punctuality
• Ability to work independently and maintain confidentiality