Job Description
WORK FROM HOME - CONTRACT TO PERMANENT CLIENT HELP DESK REPRESENTITVE
BILINGUAL (FLUENT IN ENGLISH AND SPANISH)
**MUST LIVE IN THE MONTGOMERY AREA AS TRAINING WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.**
Onboarding will be over teams/remote. We have a team training in Montgomery that will be 1/5-1/9 that we will bring the entire team to Montgomery for training. Check in on 1/5 by 4:30 pm and Check out 1/9. Training will be 08:00 am to 05:00 pm Tuesday, Wednesday, and Thursday. Meals are provided as well as hotel stay. Travel to the site is not reimbursed.
Schedule: 10:00 am -07:00 pm Central Time Monday-Friday.
Pay: $17.50 per hour to start with benefits once hired.
Responsibilities:
- Provide telephone, email, and online chat support to clients through the Client Help Desk.
- Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
- · Manage high-volume data entry and project-related inquiries as requested.
- Conduct web training sessions for clients to support the Client Account Manager Team.
- Collaborate with internal teams to resolve issues and ensure operational efficiency.
- Assist the Senior Manager of Client Services with special projects.
- Represent us to government and public sector entities in a positive and professional manner.
- Monitor all listings to ensure compliance with high-quality standards and best auction practices.
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Requirements:
- Associate degree and prior experience with government agencies preferred
- 4+ year of customer service experience in a call center environment.
- Must have a valid driver’s license and clean driving record
- Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
- · Exceptional written and verbal communication skills; proficiency in Spanish is preferred.
***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.
Job Tags
Hourly pay, Permanent employment, Contract work, Live in, Remote work, Monday to Friday,