Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.
Analyst will be focused on Decision Tree build for onboarding specialties to our centralized Patient Call Center, build related to implementing new requests, optimization of current workflows, Nova upgrade notes, input as needed for integration projects across the health system, and assisting with high-priority break-fix tickets.
Required Experience:
Cadence Certification with a minimum of 5 years' experience required.
Cadence Decision Tree experience
Break-fix problem investigation and resolution
Nova (Epic Upgrade) notes
New DEP Cadence Build
Referrals and Referral Order build is highly preferred
* Please answer the following questions on the resume/coversheet.
1. Please explain in details your experience with Decision Tree building and maintenance of existing ones.
2. Where in the work history did you have this experience?