Job Description
Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Clinical Applications Specialist , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
- Represent the company and participate in medical conferences.
- Address customer complaints and support inquiries to enhance customer experience.
- Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
- Gather customer feedback and communicate this to the customer success team.
- Log relevant customer interactions in the CRM and/or QMS system.
- Act as the advocate for current and future customers within the organization.
- As applicable, maintain timelines according to the implementation plan or documented customer requests
- Meet regularly with team / manager / customer to keep product implementation and adoption on track.
- Escalate issues accordingly to policies and procedures.
- Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.
- Provide appropriate customer training according to the product/project scope.
- Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.)
- When starting on a new project, assist the customer with the project table builds, system set
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
- You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success In This Role, You Must Have:
- Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
- At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
- Advanced clinical knowledge on diagnostics is preferred.
- Proficiency in advanced visualization software and knowledge of radiology workflows.
- Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
- Strong relationship-building skills.
- Strong attention to detail.
- Ability to work independently (home office) and as a team player.
- Proven ability to build and maintain influential customer relationships.
- Superb verbal and written presentation and communication skills.
- Demonstrated ability to prioritize and balance multiple priorities and projects
- Customer-centric mindset with a drive for understanding customer needs.
- Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
- Goal-oriented mindset combined with resilience in the face of setbacks.
- Strong interpersonal skills to engage with various stakeholders.
- Effective educator, capable of training demanding customers.
- Intrinsic motivation to Deep Health products for healthcare improvement.
- Must reside in state of Texas
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range:
USD $70,000.00 - USD $78,000.00 /Yr.
Job Tags
Full time, Work experience placement, Immediate start, Work from home, Home office,