The Offer

The Job

Key Responsibilities:

Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
Create and maintain documentation and knowledge base articles for customers.
Track customer satisfaction metrics and take action to improve client relationships.
Collaborate with sales and product teams to ensure customer needs are met.

The Profile

Qualifications:

Bachelor’s degree or equivalent work experience.
2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
Strong communication skills, both written and verbal.
Ability to multitask and manage multiple customer accounts simultaneously.
Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
Problem-solving skills with the ability to work independently and as part of a team.
A passion for helping people and providing excellent customer experiences.
Strong attention to detail and ability to manage customer expectations.

The Employer

Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.

Full time, Work experience placement, Flexible hours,