Job Description
Summary:
Customer Success Specialists serve as the primary point of contact for post-onboarding client communication. They provide day-to-day assistance, troubleshoot issues, and ensure client satisfaction by resolving concerns through Intercom text and phone communication.
Key Responsibilities:
- Respond to client inquiries through Intercom (text and phone)
- Triage, resolve, or escalate technical issues as appropriate
- Educate clients on system features and best practices
- Ensure timely ticket resolution and adherence to SLAs
- Log and track issues in internal systems and follow up proactively
- Maintain comprehensive client records and communication logs
Requirements:
- 1+ year in SaaS customer support or related field
- Strong communication skills and empathetic client-facing demeanor
- Proficiency in Intercom, Slack, and Google Workspace
- Strong troubleshooting and analytical skills
Preferred Qualifications:
- Familiarity with Stack Overflow and ZohoAssist
- Experience with ChiroHD systems and client lifecycle
- Exposure to healthcare technology or practice management tools
Benefits:
- Competitive salary
- Health insurance
- Flexible PTO
- Professional development and growth opportunities
Job Tags
Remote job, Full time, Flexible hours,