Job Description
Dispatch Manager Role:
- The Dispatch Manager will be responsible for monitoring all delivery teams throughout the day.
- This role will include monitoring all compliance related driver functions throughout the day.
- Dispatch Manager will be responsible for customer feedback follow up call backs. All results communicated to OM and GM.
- They will report to the Operations manager as well as the General Manager.
Responsibilities:
- Assist with overseeing day-to-day operations.
- Ensure compliance with set policies and processes.
- Ensure all delivery teams are in compliance with all compliance related functions.
- Review all delivery PODs in real time.
- Prepare regular reports for upper management.
- Provide solutions to delivery issues in the moment and work to assist customers during delivery related issues.
Job Requirements:
- Ability to work flexible schedules/shifts.
- Possess a valid driver’s license in the state of residence.
- Able to do the following with or without reasonable accommodation:
- Lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts up to 10 hours long.
- Lift, push, pull, and move boxes up to 70 pounds each.
- Move up and down stairs.
Basic Qualifications:
- High School Diploma or equivalent.
- Experience interacting with Independent Contractors (Delivery Service Providers).
Preferred Qualifications:
- Excellent interpersonal skills.
- Previous experience with final mile deliveries.
- Demonstrated problem-solving skills and analytical skills.
- Demonstrated communication skills (written and verbal).
- Final Mile Experience.
Job Tags
Full time, For contractors, Flexible hours, Shift work,