Job Description
Location & Work Arrangement
- City, State: Middletown, Pennsylvania (Dauphin County)
- Work Arrangement: Hybrid Currently remote, but expected to attend onsite meetings/work sessions 1 week per month at the Commission's Middletown facilities.
- Contract: This is a Contract position.
- Proximity Requirement: Only candidates located 1.5 hours or less from Middletown, PA will be considered.
- Mode of Interview: Either Virtual or In Person .
Essential Expertise and Scope of Work
The AI Developer will be a hands-on engineer with a strong background in Machine Learning, Azure, and specific experience deploying AI within the Microsoft Dynamics ecosystem to transform customer service.
1. AI/ML Development & Deployment (5+ Years Required)
- Core Experience: 5 years of experience in AI Machine Learning (ML) development , preferably in retail or customer service environments (Required).
- Programming & Frameworks: Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch ) (Required).
- Cloud & Production: Experience with cloud platforms (Azure) and deploying AI models in production (Required).
- Model Optimization: Monitor and optimize AI model performance to ensure high accuracy, responsiveness, and customer satisfaction.
2. Dynamics & Contact Center Focus
- Dynamics Solutions: Hands-on experience in Microsoft Dynamics Contact Center solution (Required).
- Bot Creation: Experience creating voice bot and chatbot using Copilot Studio and other Azure AI services (Required).
- NLP & Analytics: Develop and maintain Natural Language Processing (NLP) models (Required). Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK ) (Required).
- Integration: Integrate AI capabilities with existing systems such as Microsoft Dynamics Customer Relationship Management (CRM) , website, and mobile app.
- Voice AI (Desired): Experience with voice AI and speech-to-text technologies (Highly Desired).
3. Strategy, Collaboration & Automation
- Automation: Identify automation opportunities (e.g., intelligent routing, virtual assistants ) and improve customer engagement.
- Personalization: Leverage machine learning to predict customer needs and personalize interactions.
- Collaboration: Collaborate with customer service, IT, and data analysis teams.
- Emerging Tech: Stay up-to-date with emerging AI technologies and retail trends to continuously enhance contact center capabilities.
- Documentation: Fully document all created work, including technical and functional designs and diagrams and test plans.
Required Qualifications Summary
Skill Set Category
Key Expertise/Domain
| AI/ML Development | Experience in AI Machine Learning (ML) development . | 5 Years |
| Microsoft Stack | Hands-on experience with Microsoft Dynamics Contact Center solution ; creating voice bot/chatbot with Copilot Studio and Azure AI services . | Required |
| Languages/Frameworks | Strong Python skills, experience with ML frameworks ( TensorFlow, PyTorch ). | Required |
| NLP | Proficiency in Natural Language Processing (NLP) tools and libraries ( spaCy, NLTK, Hugging Face ). | Required |
| Cloud | Experience with Azure and deploying AI models in production . | Required |
| Education | Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field. | Required |
| Work Arrangement | Hybrid (Onsite 1 week/month), Contract , Middletown, PA (Local Preference). | Required |
Job Tags
Contract work, Local area, Remote work,