ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for talented Help Desk Operators to join our team in Clinton, TN metro area. This position will support a complex government client and will require Tier I technical support to end users by diagnosing issues and guiding them through step-by-step solutions. Must be able to support a 24/7/365 service desk.
Work Location:
Onsite – Work from one of our office locations.
Ability to troubleshoot technical issues related to equipment, software, hardware, and network malfunctions, following established operating procedures.
Capable of diagnosing, resolving, or escalating technical issues as needed in accordance with support guidelines.
Deliver exceptional customer service by communicating technical solutions clearly, managing issues with empathy and professionalism, and maintaining a positive, solution-focused approach.
Required Knowledge and Experience:
High school diploma or equivalent.
0–2 years of relevant experience in a technical support or customer service role.
Preferred Education, Skills, and Experience:
Prior call center experience.
Strong multitasking abilities in a fast-paced environment.
Familiarity with IT infrastructure and hardware components.
Excellent verbal and written communication skills.