Job Description

Role : Infrastructure Engineering Sr Advisor (Genesys IVR)

Location: Bloomfield, CT(Onsite preferred, but Remote/work-from-home is also an option)

Contract

Special Project - ACT Avaya to Cisco migration

7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
Advanced Contact Center Call Flows and script design.
Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
Basic knowledge of Avaya and Cisco end point integration.
Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.

Must Haves:

Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing.
Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms

Software Knowledge :

Genesys eservices
Genesys Framework (CME)
Genesys Routing Design
Genesys IVR
Genesys Web Services (GWS)
Orchestration Routing Solution (ORS)
Composer
Interaction Concentrator
CC Pulse
GVP 8.5
SIP, MCP

Operating Systems :

Windows
Linux

Databases :

SQL Server
Oracle
Cassandra

Regards

Kevin Raj

ERP Mark Inc

Job Tags

Contract work, Remote job,

Similar Jobs

On The Go

Amazon Delivery Driver Job at On The Go

...Position: Delivery Associate delivering Amazon Packages. Shift Hours: 11:30 am-7:30 pm. Hourly Wages: $16.50/hour. Bonuses & Incentives for safe drivers! Warehouse Location: Irvine, CA Responsibilities: Deliver products to customer locations in a timely...

Continuum Medical Staffing

Psychiatry (General) - Physician Opportunity only Job at Continuum Medical Staffing

(Physician/MD qualifications required) Psychiatry (General) - Psychiatry Ottumwa Iowa BE|BC Psychiatrist to join our 14 bed Senior Behavioral Care Center. There is an opportunity for a Psychiatrist to practice solely inpatient work or in the alternative there is an opportunity...

The Conference Board

Digital Marketing Associate Job at The Conference Board

Position Summary: We are seeking a Digital Marketing Associate to support our digital marketing efforts. This role is ideal for someone... ...Digital Marketing Manager, you will assist with campaign execution, content creation, and marketing automation to help drive engagement and...

Pearson Virtual Schools

Maine Connections Academy - Secondary Social Studies Teacher Job at Pearson Virtual Schools

...: Accepting applications for the 2025-2026 school year. Working from your home and through in-person sites across Maine, certified teachers... ...marketing and state testing events (may require occasional overnight travel) Ability to work some occasional evening hours, as...

Saint James School, National Blue Ribbon School (2024)

Elementary Teachers Job at Saint James School, National Blue Ribbon School (2024)

JOB OPENING: ELEMENTARY SCHOOL TEACHERS (3)Saint James School in Basking Ridge, NJ, National Blue Ribbon School (2024), is looking... ...effective educator in service to our students. Members of the Catholic faith are preferred.Duties include: Prepare effective and engaging...

Infrastructure Engineering Sr Advisor (Genesys IVR) - Bloomfield, CT or Remote Job at ERPMARK INC, Bloomfield, MI

ajRqYm9OWEJWZXVHRFNtWU5KZ3g5S3RWVXc9PQ==