Job Description

Hello,


Hope you're doing well. We have an open position for a Jira Service Desk and Confluence Data Center Remote Administrator . See the details below and let me know your interest. If interested, please share a copy of your resume to hr@vinsysinfo.com along with your salary / rate expectations and the best time to reach you.

Client : Federal Client
Location: Remote
Visa : Only USC & GC

Responsibilities

• Provide comprehensive system administration of Jira Service Desk and Confluence Data Center (user management, project configuration, workflow customization, patching, and upgrades).
• Deliver user support , including troubleshooting access/permissions issues, training, and documentation.
• Perform customization and optimization of workflows and system performance to meet organizational needs.
• Implement integration and automation with external systems using Jira automation, Appfire, Adaptavist ScriptRunner, and other plugins.
• Ensure strict security and compliance with DOJ/BOP policies, including role-based access controls, issue security schemes, and LDAP/SSO integration.
• Generate and maintain dashboards, reports, and analytics to track KPIs, service desk performance, and asset management data.
• Manage and resolve incidents and problems , with proactive measures to improve reliability and prevent recurrence.
• Support Confluence Data Center administration (installation, configuration, clustering, performance optimization, backup/disaster recovery, migration, and plugin management).

Required Skills & Expertise

• Proven experience administering Jira Service Management and Confluence Data Center .
• Expertise with Deviniti plugins (Dynamic Forms, Queues, Issue Templates, Extension for JSM).
• Proficiency with Appfire plugins (Surveys for Jira, JSU Automation Suite, JMWE).
• Strong knowledge of Adaptavist ScriptRunner (Groovy scripting, automation, custom JQL, REST API integrations).
• Experience with Jira Insight Asset Management (schema setup, imports, automation, reporting).
• Advanced understanding of roles, permissions, and issue security schemes .
• Confluence Data Center expertise (clustering, reverse proxy configuration, SSO, security audits, scaling, migration, upgrades).
• Strong troubleshooting skills, including workflow debugging, log analysis, and plugin compatibility checks .
• Ability to create documentation and training materials for technical and non-technical users.

Security & Clearance Requirements

• Must meet DOJ/BOP personnel security clearance requirements , commensurate with the sensitivity of data accessed.

• U.S. Citizenship is strongly preferred (required for most DOJ/BOP roles).

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