Job Description
Description Job Title: Part-Time Front Desk Agent
Job Description We are seeking a dedicated and customer-oriented Part-Time Front Desk Agent to join our team. This position requires availability during holidays and weekends, with morning and evening shifts. The ideal candidate will have a minimum of one year of experience in a customer service role and will be responsible for providing exceptional service to our guests.
Key Responsibilities - Greet and assist guests upon arrival and departure
- Make reservations and manage booking inquiries
- Handle incoming calls and provide information as needed
- Resolve customer complaints in a professional and timely manner
- Maintain a clean and organized front desk area
- Stand for 8 to 10 hour shifts as required
Skills And Qualifications - Previous experience in a customer service position (1+ year)
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Problem-solving skills and a customer-focused attitude
- Flexibility to work holidays and weekends
- Basic computer skills and familiarity with reservation systems
We welcome applicants who are enthusiastic about providing excellent service and are looking to contribute to a positive guest experience.
Requirements Education/Formal Training: - High school diploma or equivalent required; degree in hospitality management preferred.
Experience - Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills - Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency, including MS Office and reservation software.
- Flexibility to work shifts, including weekends and holidays.
- Must be able to travel to The Springs Resort & Spa.
Job Tags
Part time, Shift work, Day shift,