This is a remote position.
Sole Hire, LLC is seeking a dedicated and student-focused Student Services Advisor to support online education programs. This role is centered on student support, engagement, and retention, serving as a key point of contact for learners throughout their educational journey. This role is in the cannabis industry.
Position Overview
The Student Services Advisor provides guidance, support, and advocacy for online students from enrollment through program completion. This role focuses on helping students navigate academic processes, overcome challenges, and stay engaged and on track toward graduation.
Key Responsibilities
Serve as a primary point of contact for students, providing guidance and support throughout their program
Respond to student inquiries related to course access, scheduling, policies, and general program navigation
Monitor student attendance, engagement, and academic progress, and conduct proactive outreach when concerns arise
Support student retention by identifying barriers to success and connecting students with appropriate resources
Maintain accurate and timely student records, notes, and communications in internal systems
Collaborate with academic, admissions, and career services teams to ensure a seamless student experience
Assist with orientation, onboarding, and student success initiatives
Uphold institutional policies and ensure compliance with documentation and reporting requirements
Provide a supportive, professional, and inclusive student experience in a fully online environment
Qualifications
Must be willing to work in the cannabis industry (experience is a plus)
Experience in student services, advising, customer support, education support, or similar student-facing roles
Strong communication and interpersonal skills, especially in virtual and phone-based environments
Ability to manage multiple student caseloads and prioritize effectively
Empathy-driven, student-first mindset with strong problem-solving skills
Comfort using Microsoft Office and student information or CRM systems
Associate’s or Bachelor’s degree preferred
Interest in education or workforce development preferred
Work Environment
Fully REMOTE role
Student-facing position with regular phone, email, and virtual communication
Schedule may include some evening availability to support online learners; flexibility/weekends as needed