Job Description
The scope of the proposed services will include the following:
- Responsible for basic field support including desktop re-imaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic onsite and remote field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Requirements
Expertise and/or relevant experience in the following areas are mandatory:
- Must be able to obtain clearance to drive state vehicles
- Basic Hardware / Software Troubleshooting skills
- Active Directory Domain Services
- Windows Imaging and Driver Management
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Troubleshooting skills with basic hardware and software components
- Network experience with switches from various manufacturers.
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case-by-case basis
Job Tags
Contract work, Remote work,