Looking for experienced Customer Support Representatives who are willing to work during weekends!
Schedule: 5 days/week – Thursday to Monday, 3:00–8:00 PM UK time
Business Overview: Rental Business in UK
Key Responsibilities:
-Answer incoming customer phone calls during shift hours
-Provide fluent, friendly, and confident phone support in English
-Send property access and check-in instructions via email and WhatsApp
-Respond to customer enquiries across WhatsApp and email in a timely and helpful manner
-Update or review simple spreadsheet logs related to bookings or communications
-Coordinate and escalate any complex issues to the internal team if needed
Tools & Platforms:
-Guesty (property booking and management system – training provided)
-WhatsApp (business messaging and customer support)
-Gmail / Email Client
-Basic Spreadsheets (Google Sheets or Excel)
-Phone line or app (diverted calls – setup to be discussed)
Qualifications:
-Fluent English (spoken and written)
-Comfortable handling phone support and live chats
-Strong attention to detail and clear communicator
-Prior customer service experience (at least 1-2 years)
-Basic understanding of spreadsheets (editing, filtering, simple formatting)
-Reliable internet connection and quiet workspace
-Able to use own phone for WhatsApp (business number setup can be discussed)
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• 100% permanent Work-From-Home
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay